All Orders are placed with Spanish Marble, S.L, which, registered in Spain No ES-B54721691 VAT Registration in the trade register of Alicante – Spain, Registered office: C/ La Fuente, 14 – 03689 – Hondón de los Frailes – ALICANTE - Spain
These Terms and Conditions (‘Terms’) will apply to all sales of Products made by e-Deco Marble® (‘us’ or ‘we’) to our retail customers (‘you’). The following Terms and Conditions apply to and are incorporated into all transactions and shall prevail over any other terms and conditions which You seek to impose via any communications between You and Us. All orders are made subject to your acceptance of these Terms and Conditions and Your acceptance of delivery of any Order constitutes unqualified acceptance of these Terms and Conditions. Please read them carefully before placing Your Order as Your Order will be accepted strictly on the understanding that You accept these conditions of sale. Nothing in these Terms and Conditions shall affect Your statutory rights.
Certain words or expressions which have a capital letter in these Terms will have the following meanings:
‘Tile Sample’ means a cut piece of your chosen tile from our Current line
‘Ancillary Products’ means installation and maintenance Products;
‘Order Confirmation’ means the printed Order Confirmation provided by us itemising the Products to be purchased, their specification and the price, plus delivery charges where applicable;
‘Product’ or ‘Products’ means any goods sold by us;
‘Product Data’ means the information about our Products set out on our website, which details their description/specification, suitability, etc;
‘Current lines’ means Products which are not classed as obsolete or discontinued on the day of enquiry with our Site Product teams.
If for any reason the ordered goods are no longer available the Company will notify You and either: give You the option of receiving alternative goods of a similar price and quality; or cancel the item from Your order and refund You in full. If You do not wish to accept the alternative goods offered You may cancel the Order and require any money paid to the Company in respect of that Order to be refunded in full.
Payment may be made by Oder Banking Transfer, and PayPal at the time of Order. (If you choose to make the method of payment by PayPal are subject to a 5% higher price in respect of commissions.)
e-Deco Marble® is totally committed to respecting the privacy of its customers and any data provided will only be used in accordance with their wishes. We also understand that shopping on the internet can feel risky and insecure. Therefore, card security is a high priority and we have taken every precaution to ensure that this information is collected and stored accurately and confidentially without danger of unauthorised access. With the PayPal payment Gateway.
Unless the Company is negligent, it will not be liable to You for any losses caused as a result of unauthorised access to the personal and transactional information You provide when placing an Order.
Although we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of goods You have ordered, we will inform You as soon as possible and You will have the option of reconfirming Your Order at the correct price or cancelling it. If we are unable to contact You, we will treat the Order as cancelled and refund you in full.
Prices and delivery charges are quoted by the e-Deco Marble® in € Euros exclusive of VAT at the prevailing rate. The Company reserves the right to revise prices and details displayed on the website without notice. Any prices listed on the website do not constitute an offer until the Company has accepted Your Order.
You may cancel Your Order at any time prior to dispatch of the goods by notifying the Company, to do this contact by email email@example.com or phone (+34) 965 482 093. The Company shall refund any money paid to Us by You in respect of the cancelled Order within 30 days of You cancelling the Order.
Faulty goods/shortages and incorrect deliveries:
We hope you are fully satisfied with your e-Deco Marble® product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please contact us within 3 days of receipt of the goods on by email firstname.lastname@example.org or phone (+34) 965 482 093 to inform us of your intentions. We ask that you take reasonable care of the product(s) while they are in your possession and that, wherever possible, you return the goods either in or with the original packaging. Following your notification of your intent to substitution product(s) we will make contact with you to make arrangements for the return of the item(s) and replaced by another in perfect condition. If the goods are not returned you as arranged it may be necessary for us to charge you the direct costs of recovery.
Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays). Deliveries will be made within 15 to 20 working days from receipt of your paid order subject to availability.
Delivery will be made to the address of the registered used to place the order.
We are unable to accept responsibility for lost working time and associated costs and recommend goods are ordered well in advance of any project start dates.
If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.
All goods must be signed for to confirm receipt.
Heavy goods deliveries may require your assistance to offload the delivery.
Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 7 working days of receipt of the order, please contact by email email@example.com or phone (+34) 965 482 093. If Products are considered by you to be faulty or defective after the 7 day period has expired please contact us for consideration of your query.
We hope you are fully satisfied with your e-Deco Marble® product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please contact us within 7 days of receipt of the goods on contact us within 3 days of receipt of the goods on by email firstname.lastname@example.org or phone (+34) 965 482 093 to inform us of your intentions. We ask that you take reasonable care of the product(s) while they are in your possession and that, wherever possible, you return the goods either in or with the original packaging.
Following your notification of your intent to return product(s) we will make contact with you to make arrangements for the return of the item(s). If the goods are not returned as arranged it may be necessary for us to charge you the direct costs of recovery. You will be refunded for all goods returned and we will refund you the delivery charge in the unlikely event that all items in your order are unsatisfactory.
Refunds will be processed within 30 days of you notifying us of your intention to return product and will be made in the same method as payment.
The Company shall in no circumstances be under any liability for:
(a) losses that were not foreseeable to both parties when the contract was formed; or
(b) losses that were not caused by any breach on the part of the Company; or
(c) for the business losses, and/or losses to non-consumers or any third party arising out of or in connection with the sale, supply or operation of goods under these Terms, save as may be expressly imposed by statute (Without prejudice to the foregoing the Company's liability for any loss or damage caused to You shall be limited to the invoice value of the goods).
This does not affect Your statutory rights.
The Company confirms that the goods it supplies do not present a hazard to health and safety when used properly in accordance with the manufacturer’s instructions for the purpose for which they are designed and when You take reasonable and normal precautions in their use. Please ensure all relevant Europeans Standards are used when handling or installing product.
Any notices given under these Terms and Conditions shall be in writing and sent:
(a) by first class pre-paid post and in respect of You to the last known address notified by You; and in respect of Us the address stated at Condition 2 or by email to Us at.
The notice shall be deemed served:
(a) two working days after posting or (b) upon receipt of a successful email receipt. The Company reserves the right to change or amend these Terms and Conditions at any time and without prior notice.
All design and imagery on the website is the copyright of Spanish Marble, S.L. The site may not be altered in any way or republished without permission from Spanish Marble, S.L.
These Terms and Conditions shall be governed and construed in all aspects in respect of the laws of England and shall be subject only to the jurisdiction of the Novelda – Alicante - Spain courts.
Nothing contained in these terms and conditions of sales shall operate to excuse any warranty or condition implied by the UNFAIR CONTRACT TERMS Europeans (EU) in event of the customer dealing as a “CONSUMER” as defined by section of that act.