shipping & Returns

DELIVERIES

Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays). Deliveries will be made within 5 to 10 working days from receipt of your paid order subject to availability.

Delivery will be made to the address of the registered debit/ credit card holder used to place the order.

We are unable to accept responsibility for lost working time and associated costs and recommend goods are ordered well in advance of any project start dates.

If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.

All goods must be signed for to confirm receipt.

DELIVERY DETAILS

Heavy goods deliveries may require your assistance to offload the delivery.

Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 7 working days of receipt of the order, please contact +34 965 482 093. If Products are considered by you to be faulty or defective after the 7 day period has expired please contact us for consideration of your query.

INCORRECT AND UNSATISFACTORY PRODUCTS

Faulty goods/shortages and incorrect deliveries:

We hope you are fully satisfied with your e-Deco Marble® product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please contact us within 7 days of receipt of the goods on +34 965 482 093 to inform us of your intentions. We ask that you take reasonable care of the product(s) while they are in your possession and that, wherever possible, you return the goods either in or with the original packaging. Following your notification of your intent to return product(s) we will make contact with you to make arrangements for the return of the item(s). If the goods are not returned you as arranged it may be necessary for us to charge you the direct costs of recovery.

Refunds will be processed within 30 days of you notifying us of your intention to return product and will be made in the same method as payment.

RETURNS AND REFUND POLICY

We hope you are fully satisfied with your e-Deco Marble®  product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please contact us within 7 days of receipt of the goods on +34 965 482 093 to inform us of your intentions. We ask that you take reasonable care of the product(s) while they are in your possession and that, wherever possible, you return the goods either in or with the original packaging.

Following your notification of your intent to return product(s) we will make contact with you to make arrangements for the return of the item(s). If the goods are not returned as arranged it may be necessary for us to charge you the direct costs of recovery. You will be refunded for all goods returned and we will refund you the delivery charge in the unlikely event that all items in your order are unsatisfactory.

Refunds will be processed within 30 days of you notifying us of your intention to return product and will be made in the same method as payment.